Refund policy

We want you to feel confident ordering from Henry. Eligible products may be returned within 60 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, the product must be unused, unopened, in its original packaging, and accompanied by proof of purchase. Products purchased with a sale or promotional discount are eligible under the same return terms.

Gift cards and products received through giveaways are not eligible for return.

DAMAGED, LEAKING, OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, leaking, defective, or incorrect, email hello@henryclean.com within 7 days of delivery. Include your order number and photos of the product and packaging when possible. We will review the issue and make it right with a replacement or refund when appropriate.

STARTING A RETURN

Before mailing anything back, email hello@henryclean.com with your order number and the item you would like to return. We will confirm eligibility and provide return instructions. Returns sent without prior approval may not be accepted.

REFUNDS

Once an approved return is received and inspected, we will notify you. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund after it has been processed.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.

This policy does not limit any rights you may have under applicable law.